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Become A 911 Public Safety Telecommunicator

How to Apply 

911 Public Safety Telecommunicator’s are the link between every crisis and every first responder. Telecommunicator’s are an essential part of a demanding and fulfilling career that involves critical thinking and decision making skills.If you would like to experience first-hand the excitement of dispatching deputies, police officers and fire/rescue personnel to emergencies and the fulfillment of helping people, all while working in an energetic environment where each and every phone call is different, then this is the career for you.  Apply today and Join our Team!

Due to the high demand expected, our 911 Public Safety Telecommunicator’s go through an extensive hiring process. 

Minimum Requirements

  • Must be at least eighteen (18) years of  age; and possess a High School Diploma or Graduate Equivalent Diploma (GED).  
  • Pass computerized pre-employment test.  
  • Pass an extensive background investigation. 
  • Pass a medical examination. 
  • Pass a drug screening. 
  • Pass a computerized voice stress analysis (CVSA). 
  • Attain NCIC/FCIC certification within 6 months of hire. 
  • Successful completion of Communications Academic program. 
  • Must pass the state certification exam within the first year of employment (second re-test at employee’s expense).  
  • After academic training; 12-hour shift schedule will apply
  • Note: 911 Public Safety Telecommunicators work rotating 12 hour shifts, holidays, weekends and emergencies. Mandatory overtime may be required if deemed necessary. Shifts rotate from day to night every four months, or depending on the needs of the organization. All applicants are subject to a preliminary background check including criminal history and employments, and may be disqualified at any point in the selection process.  

Interested parties 

Should submit an electronic application through www.volusia.org.  Pease ensure you list either an email address or phone number that you can be reached, along with your preference for contact when submitting your application. This is how both Volusia County Human Resources and the Volusia County Sheriff’s Office will attempt to contact you. 

Hiring Process  

  • Phase I: Application Period 
  • Complete on-line county application at www.volusia.org.
  • Qualified applicants will be contacted via email to schedule a date and time to take a computerized skills and abilities “Criticall” pre-employment test.  Testing will be held at the VCSO Communications Center at 3825 Tiger Bay Rd., Daytona Beach. 
  • Phase II: Testing & Interviews  (average 4-5 week process)
  • Interviews will be held for applicants who successfully passed the “Criticall” examination and preliminary background investigation.  The “Criticall” test requires a minimum passing score of 80% for non-data entry categories such as, decision making, memory recall, map reading and reading comprehension.  The data entry section of the test has two categories; audio and visual.  The passing average is 3600 KPH (Key Strokes Per Hour) 
  • Phase III: Selection (average 4-5 week process)
  • Applicants selected to move to the final stage of the selection process will be required to complete the comprehensive background investigation, Computerized Voice Stress Analysis (CVSA), and medical evaluation.  

Applications – Open Continuous

Position Location   
Volusia County Sheriff’s Office Communications Center
3825 Tiger Bay Road
Daytona Beach, FL 32124

Additional Information 
Additional information about CritiCall Pre-Employment Testing can be obtained on the CritiCall website at www.criticall911.com.   

Volusia County Sheriff's Office

Administrative offices: West Volusia 386-736-5961 Daytona Beach 386-254-4689 New Smyrna Beach 386-423-3352

Non-emergency dispatch numbers: DeLand 386-943-8276 Daytona Beach 386-239-8276 New Smyrna Beach 386-409-8276 Osteen 407-323-0151

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