Each and every day, the safety of Volusia County citizens and the lives of law enforcement, fire and medical first responders depend on the trained, professional response of our Communications Center.
Among the largest civilian components at the Sheriff’s Office, the Communications Center is the first point-of-contact for citizens who call the Sheriff’s Office seeking public safety services. The Center also is responsible for receiving and transmitting teletypes and coordinating Volusia County’s 911 system, which was first activated in December 1983.
Call-takers answer incoming calls from the public, determine the nature of the incident and type the information into the computer aided dispatch system. This information is critical to first responders. The computer then routes the call to a dispatcher, who evaluates the call and existing resources and dispatches the closest law enforcement, fire or medical unit.
During calendar year 2019, the Communications Center processed 949,116 calls for service!
Enhanced 911 System
In June 2001, the Communications Center rolled out a high-tech, enhanced 911 system. The milestone marked the first step in a critical service upgrade that now enables emergency dispatchers to determine the location of 911 calls that originate from cellular telephones. The enhanced 911 system also automatically displays a map that shows the location of each call and the surrounding area. And with a click of a button, dispatchers can instantly access directions to a call. These enhancements save precious seconds and minutes in responding to an emergency call.
For taking the time to visit us on the web, please navigate using the menu above to learn more about which services we provide to the citizens of Volusia County. Click under the "About" tab then "When to Call 911?" to get a good idea of which reasons the public may call 911.