Public Informatin Officer
Update - 11:10 p.m.
AT&T Mobility has advised that the service outage affecting wireless customers has been resolved and 911 calls are now being connected.
TEMPORARY EMERGENCY NUMBER ESTABLISHED IN VOLUSIA COUNTY FOR AT&T MOBILITY CUSTOMERS AFFECTED BY 911 OUTAGE
AT&T wireless users are unable to connect to emergency 911 call centers due to a service outage affecting customers in Florida, Texas and Georgia. Callers are either getting a busy signal or no answer at all, as the outage has impacted AT&T Mobility’s ability to deliver wireless 911 calls. The Volusia County Sheriff’s Office, which operates the countywide communications center in Volusia County, was notified of the outage in an e-mail from AT&T Mobility at 9:26 p.m. “AT&T teams are engaged and are working to resolve the issue,” the e-mail states.
AT&T Mobility is working to identify the source of the problem, and no time frame has been given for correcting the problem. Until further notice, AT&T Mobility customers in Volusia County who need to report an emergency should call the following number: (386) 252-4911.
Administrative offices: West Volusia 386-736-5961 Daytona Beach 386-254-4589 New Smyrna Beach 386-423-3352
Non-emergency dispatch numbers: DeLand 386-943-8276 Daytona Beach 386-239-8276 New Smyrna Beach 386-409-8276 Osteen 407-323-0151