Q. Why do the
Sheriff's telecommunicators ask so many questions
when I call?
A. Telecommunicators are trained
to get as much information as possible to determine
the nature of the problem and its seriousness. On
emergency calls, the Telecommunicator already has
sent the information to a dispatcher while continuing
to ask additional questions.
information or help
Q. My friend
or relative is overdue returning home. How can I find
out if he was involved a traffic accident?
If a person is injured in an accident and unable to
call, the police agency handling the accident will
notify his family. Non-fatal traffic crashes in the
municipalities of Deltona and Debary are handled by the Sheriff's
Office. Crashes in the unincorporated areas, as well as
Pierson, are handled by the Florida Highway Patrol. The other
municipalities within Volusia County handle the traffic crashes
within their jurisdictions. You may call the Sheriff's Office,
office of the Florida Highway Patrol or the
appropriate city police department for information.
Q. How can I find out if
someone is in jail, when someone can be visited, or
any other information about persons in jail?
A. Call the Volusia County Branch
Jail booking office at (386) 254-1540 or click here for more
Q. How can I
get a copy of a police report?
wait three working days for a police report to become
available. Then call the Records Section with the
case number. If you do not have the case number, you
will need the location of the incident, date, and any
victim or suspect information. There is a per
page/copy charge. The Sheriff's Record Section can be
reached at (386) 239-7782 in Daytona Beach;
736-5962 in West Volusia or (386) 423-3360 in New
Q. I was the
victim of a crime. How do I find out the status of
A. Call the District Office of
the Deputy who took your report. Please have your
case number and the investigator's name available, if
possible. For a list of these numbers, click here.
Q. How do I
get a concealed weapons permit?
A. You may obtain information and
application packets at the Volusia County Sheriff's
District, Operations or Administration offices. You
also may contact the Florida Department of Agriculture Division of
Licensing at (850) 245-5691 for an information packet
and application forms.
Q. Can I carry
a firearm in my vehicle?
A. This question and others
regarding firearms in the State of Florida are
answered in the Florida Firearms Guide. A copy of the
laws relating to firearms is included in each
concealed weapons application packet.
Q. I left my
spouse and I am living elsewhere, but I need to get
my clothing and other items. Can the police help me?
A. The Sheriff's Office will send
a Deputy to keep the peace and prevent violence while
you retrieve your belongings. Call the Sheriff's
Office from a public telephone near where your
belongings are, and a Deputy will go with you to the
house. The Deputy only will be able to stand by for
15 minutes to help you retrieve personal items
essential for your immediate living needs. The Deputy
cannot help you move items such as furniture, dishes,
or stereo. Removal of these items requires a court
Q. I do not
have any transportation and need a ride. Can a Deputy
A. Deputies cannot provide rides.
For information on VOTRAN, Volusia County's public
bus system, click here.
Q. Why did it
take longer for a Deputy to answer my call this time
than on previous calls for assistance?
A. All requests for police
service are prioritized based on the seriousness of
the incident and the potential for injury or damage
to property. At times, calls of a less urgent nature
must be delayed so that Deputies can respond
immediately to emergencies.
Q. Someone has
abandoned a junk car in my parking lot or on my
property. Can the Sheriff's Office tow it away for
A. The police only can tow
vehicles abandoned on public property. If it is on
public property, the vehicle may be towed by a
wrecker at no cost to you. If it is on private
property, the property owner must arrange with a
wrecker service for the vehicle's removal. You should
know that state law has certain restrictions the
property owner must follow in these cases.
Q. I received
a notice evicting me from my home and I'm not sure
what I should do? Or, how can I evict someone from my
A. Eviction is a civil legal
process requiring a court order. If you need advice
about your specific legal situation, you should
contact a lawyer. For information about the status of
your case, or general information about evictions,
call the Civil Section. For a list of these telephone
numbers, click here.
Q. What can I
do about barking dogs or stray dogs and cats in my
A. Volusia County Animal Control is
the County agency responsible for calls involving
dogs, cats and other animals in unincorporated
Volusia County. For more information, click here.
Q. Can a
Deputy open my car if I have locked my keys inside?
A. Because of the potential for
damage to vehicles, the Sheriff's Office does not
open locked vehicles. A locksmith is your best
alternative. Check the listing under
"Locksmith" in the yellow pages of your
local telephone book. If a child is locked inside the
vehicle, call 911. The Fire Department will send
a rescue unit to remove the child from the vehicle,
possibly by breaking a window.
Q. I need to
get a message to someone who does not have a
telephone. Can the Sheriff's Office go to the
person's home and deliver the message?
A. The Sheriff's Office delivers
only messages involving an emergency or life or death
Q. My family and I are going
on vacation. Can a Deputy keep an eye on our home
while we are gone?
A. You may call your local
District Office or Communications Office and request
an "extra-patrol" property check. The
information will be passed on to the Deputies who
patrol your neighborhood. While the Sheriff's Office
cannot "watch" your house, the patrol
Deputies will try to check on it regularly. You
may also go to your local District Sheriff Office and complete a
form for the Citizen Observers to do a check on your residence while
you are away.
Q. How can I
apply for a position with the Sheriff's Office?
A. Call Volusia County's
Personnel Office at (386) 736-5951 or click here for information on available
positions and job requirements.
Q. I keep
getting annoying "hang-up" type phone
calls, where nothing is said. It is driving me crazy,
and I want the calls stopped. What should I do?
A. First, report the calls to
your telephone company and ask if they can
investigate and trace the calls. If you know who the
caller is and wish to prosecute, you can report it to
the Sheriff's Office. A Deputy will talk with you and
evaluate the situation.
Q. I have
received several phone calls from people representing
themselves as police officers and asking for
donations for various charity purposes. Are they
really police officers? I would like to help, but it
sounds "fishy" to me.
A. Authentic police officers and
departments in this county, including the Volusia
County Sheriff's Office, do not solicit funds over the
telephone. However, fraternal organizations, such as
the Police Athletic League or the Fraternal Order of
Police may make these kinds of calls. If you are
contacted by anyone claiming to represent such an
organization, please be careful. If you are not
familiar with it, you may wish to ask the solicitor to send you information on the charity by mail. Never give your credit card number
to anyone over the phone.
If you wish to donate
volunteer services, rather than money, you can get
further information on some of the Sheriff's Office's
community programs by clicking here.
do I find out if the service I requested has been performed?
the Volusia County Sheriff's Office Civil Section at
What is the cost of the service I am requesting?
All costs are established by the Florida Statute 30.231, call:
to obtain an exact
amount according to the type and number of services you are
Does the Volusia Sheriff's Office recommend anyone aside from the
Sheriff's Office for serving process?
Where should I have my documents delivered in order to have the
Volusia County Sheriff's Office serve them for me?
and all documents to be served should be delivered to the Civil
Section office nearest to the location where the process is to be
served. The Civil Offices are open Monday thru Friday, from 8
a.m. to 5 p.m. and are located at the following addresses:
250 North Beach
Daytona Beach, FL 32114
N. Alabama Avenue
Blvd. Suite 44
Deltona, FL 32725
101 East Canal
New Smyrna Beach, FL 32763
The mailing address is:
P.O. Box 2658
Daytona Beach, FL 32115